Techsivam Labs
Privacy Policy
Our general approach to personal information, the choices available to you, and how to contact Techsivam Labs about privacy.
1. Who we are and what this policy covers
Techsivam Labs (also referred to as Techsivam, "we", "us" or "our") publishes this policy for its website and the applications and services that identify Techsivam as their operator and link to this page.
This is a shared policy. An app-specific notice supplements it with details such as the information handled by that app, service providers, processing locations, retention periods and available controls. A link from our website to another product or organisation does not, by itself, make that service subject to this policy. Review the policy shown by the service you use.
Our policy is to handle personal information in accordance with the data-protection, privacy and consumer-protection laws applicable to the service and the people using it. Mandatory local requirements and rights take precedence over any inconsistent wording in this policy.
2. Information relevant to the features you use
The categories below describe information that may be involved where the corresponding feature is available. They are not a statement that every Techsivam app collects every category.
- Information you provide: messages and contact details when you contact us; account or profile information where an app offers accounts; and content you choose to enter, upload or share, such as documents, images or other files.
- Technical information: information involved in delivering and protecting an online service, such as an IP address, browser or device type, operating system, request time, app version and error information. The particular diagnostics or analytics used depend on the app.
- Permission-based information: access to features such as a camera, microphone, photos, files, notifications or location, where an app provides a feature that requires it and the relevant permission or other lawful authorisation is available.
- Transactions and connected services: purchase or subscription status where a paid feature is offered, or information you authorise a connected sign-in or other service to provide. The app and payment or sign-in provider's notices explain the particular information involved.
Whether information stays on your device or is transmitted to a server depends on the feature. The relevant app's notice should be consulted for that distinction. Device permission alone does not explain all server-side processing or replace a required privacy disclosure.
For this website, page and asset requests are delivered through Google Firebase Hosting. The homepage also requests fonts from Google Fonts. Those requests involve your browser communicating with the relevant provider, including transmission of technical request information such as your IP address. Google's handling of its services is described in its privacy policy.
3. Purposes and lawful processing
Where relevant to the service you use, information is processed to deliver requested features, manage an account or transaction, respond to support and privacy enquiries, maintain reliability, detect abuse, protect users and systems, and meet applicable legal obligations. Optional activities, such as analytics, marketing or personalised advertising, require the disclosures and choices applicable to that activity and jurisdiction.
Where a law requires a legal basis, the appropriate basis depends on the specific processing. It may be providing a service under a contract, complying with a legal obligation, your consent, or a legitimate interest where the law permits it and that interest is balanced against your rights. Any service-specific notice identifies the relevant processing and basis where required. Using a service or reading this policy is not, by itself, consent to optional processing.
4. Permissions, cookies and optional technologies
You can manage app permissions through your device settings. Refusing or withdrawing a permission may make its associated feature unavailable. Browser settings can control cookies and site storage; clearing them may remove saved preferences or sign-in state where those features exist.
Any use of non-essential cookies, tracking, advertising or analytics must be described for the relevant service and supported by consent or other controls where required by applicable law or platform rules. This general policy does not indicate that such technologies are present in every app or authorise undisclosed tracking.
6. Security and international processing
Our approach is to apply technical and organisational safeguards appropriate to the nature of the information and the risks of the processing, including controls over access, transmission and storage where relevant. No online service or storage method can provide an absolute security guarantee. Where a security incident creates a notification obligation, applicable legal requirements govern notification to affected people and authorities.
Online services and their providers may operate in countries other than your own. Where personal information is transferred internationally, the safeguards required by applicable law must be applied, such as an approved transfer mechanism or contractual protections where required. Contact us for information about transfers relevant to the app you use.
7. Retention and deletion
Our retention policy is to keep personal information only for as long as it is needed for the disclosed purpose or an applicable legal requirement. The criteria include the feature and type of information, the duration of an account or service relationship, support needs, security and fraud-prevention requirements, backup cycles, dispute resolution and mandatory record-keeping periods. The relevant app-specific notice provides any more precise periods or criteria required for that service.
You can request deletion of personal information or an account through the contact details below and through any deletion controls provided by the app. Include the app name and enough information to locate the relevant account or record. Uninstalling an app does not necessarily delete information already stored by an online service.
We may need proportionate information to verify a request. Where deletion is subject to a lawful exception, our response will explain the applicable reason and retained information as required by law. Information that no longer needs to be retained is to be deleted or made irreversibly anonymous, subject to applicable backup and legal requirements.
8. Your choices, rights and complaints
Depending on the law that applies and the circumstances, you may have rights to obtain information about processing; access, correct or delete personal information; receive a portable copy; withdraw consent; restrict or object to processing; or exercise rights concerning certain automated decisions. Some jurisdictions also provide rights to opt out of specified uses or disclosures, limit uses of sensitive information, use an authorised representative or appeal a decision.
We will handle requests in accordance with the applicable rights, verification requirements, lawful exceptions and response periods. Where consent is the basis for processing, withdrawing it does not affect the lawfulness of processing already carried out before withdrawal. Our policy is not to unlawfully discriminate against anyone for exercising a privacy right.
These rights can arise under laws such as the EU GDPR, UK data-protection law, applicable US state privacy laws or India's data-protection framework, where the relevant provisions are in force and apply to the service. This is not a statement that every right or law applies to every app or person. You may also raise a concern with the competent privacy or data-protection authority where the applicable law provides that right.
9. Children and age requirements
The intended audience and age requirements depend on the app and the country in which it is offered. A service directed to children, or processing children's information in circumstances requiring special protection, must provide the age-appropriate notices, parental authorisation and other safeguards required by applicable law and platform rules.
If you are a parent or guardian and believe a child's information has been handled without the required authorisation, contact us with the app name and details of your concern so that it can be reviewed and appropriate action taken.
10. Changes to this policy
This policy may be updated as services, practices or legal requirements change. The updated version will show its effective date on this page. Where a change requires additional notice or renewed consent, those steps must be completed as required before the new processing begins.
11. Contact and privacy requests
Techsivam Labs
Privacy questions, rights requests and account/data-deletion requests: privacy@techsivam.com.
For general app or website help, email support@techsivam.com. For business enquiries and partnerships, email hello@techsivam.com.
Please include the app or website name, the type of request and a way to reply. Do not send passwords, payment-card details or unnecessary sensitive information. If additional information is needed to verify or locate a request, it should be limited to what is appropriate for that purpose.